Legal
Terms of Service
The terms on which we provide this website and the Routelink platform. Please read them before using either.
- Provider
- Routelink
- Website
- routelink.ai
- Contact
- info@routelink.ai
1. Agreement
These terms are between you and Routelink. By using this website or the Routelink platform you accept them. If you do not accept them, do not use the service.
If you use Routelink on behalf of a business, you confirm you are authorised to accept these terms for that business, and "you" means both you and that business.
2. Where a separate agreement applies
Paid use of the Routelink platform is normally governed by a written service agreement or order form between us and the merchant. Where such an agreement exists and conflicts with these terms, that agreement wins on the point of conflict. These terms cover everything it does not.
3. What the service is
Routelink gathers a merchant's bookings from the channels they sell through, keeps their schedule and inventory in one place, helps them answer their guests, and reports on what happened. Some of it is done by software, some by AI, and some of it prompts a person to decide.
We are not a travel agency, a reseller or a marketplace. We do not sell experiences, we do not take a merchant's guests for ourselves, and we do not hold their money — payments flow from the payment provider to the merchant's own account.
4. Accounts
- You must give accurate information when you sign up, and keep it current.
- You are responsible for what happens under your account, including actions taken by your staff and by any credential or API token you issue.
- Keep your password and tokens secret. Tell us promptly at info@routelink.ai if you believe an account has been compromised.
- You must be at least 18 and legally able to enter a contract.
5. Your responsibilities as a merchant
- Your guests' data is yours. You are the data controller for it. You are responsible for having a lawful basis to collect it, for your own privacy notice, and for answering your guests' data requests. We act on your instructions — see our Privacy Policy.
- Your channel accounts are yours. Where you ask us to store an OTA login or connect a messaging account, you confirm you are entitled to do so and that it does not breach that platform's own terms.
- Your content is yours. You are responsible for the accuracy of the products, prices, availability and policies you publish through us, and for honouring the bookings you accept.
- Your messages are yours. Where you turn on automatic replies, you remain responsible for what is sent to your guests under your name.
6. Acceptable use
You may not use Routelink to break the law, to send unsolicited marketing, to impersonate anyone, to infringe someone else's rights, to probe or interfere with our systems, to circumvent access controls or rate limits, or to resell access to the platform without our written agreement.
7. Fees
Fees, the billing period and any platform fee are set out in your order form or service agreement. Unless it says otherwise, fees are exclusive of tax and are not refundable for a period already served. Where a payment provider or messaging platform charges its own fees, those are between you and them.
8. Intellectual property
The Routelink platform, this website, our name, our logo and our design system belong to us. Your data, your content and your brand belong to you. You grant us only the licence needed to run the service for you — to store, process, transmit and display your content for that purpose, and to make backups.
9. Third-party services
Routelink connects to services we do not control — online travel agencies, messaging platforms, payment providers, mapping and review platforms. Their availability, their rules and their fees are theirs. We are not responsible for what they do, and a change on their side may change what Routelink can do for you.
10. AI output
Parts of the service use large language models. Their output can be wrong. Where a decision matters — accepting a booking, quoting a price, replying to a complaint — the platform is built to put a person in the loop, and you should keep them there. You are responsible for what you send under your own name.
11. Availability
We work to keep the service running and to keep your data safe, but we do not promise it will be uninterrupted or error-free unless a separate agreement says so. We may need to suspend the service for maintenance, and we will give notice where we reasonably can.
12. Disclaimers
To the extent the law allows, the service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
13. Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid us in that period.
14. Suspension and termination
You may stop using the service at any time. We may suspend or end access where you materially breach these terms, where your use puts the service or other customers at risk, or where the law requires it — with notice, unless the risk makes that impossible.
Your data leaves with you. On termination you may export your data in a portable format. We keep it for 30 days after termination so that you can, then delete it, except where the law requires us to retain it.
15. Changes to these terms
We may update these terms. The date at the top of the page changes when we do. If a change materially affects a paying merchant, we give notice before it takes effect.
16. Governing law
These terms are governed by the law of the jurisdiction in which Routelink is established. Where a written service agreement with a merchant names a governing law and forum, that choice applies instead for that merchant.